Refund policy
Return Policy
Due to the intimate and personal nature of the products we sell, all sales are final, and we do not accept returns or exchanges. This policy is in place to protect the health and safety of our customers and is standard for retailers of sex toys and other personal-use items.
We encourage you to carefully review your order before completing your purchase. If you have any questions about a product prior to ordering, please feel free to contact us at eluxure.dolls@gmail.com—we’re happy to help.
Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at eluxure.dolls@gmail.com within 48 hours of receiving it. We will evaluate the issue and, if applicable, arrange for a replacement or refund.
Non-Returnable Items
For hygienic reasons, we are unable to accept returns on any items, including unopened products. This includes, but is not limited to:
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Sex toys
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Personal care products
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Items that come into contact with the body
We also do not accept returns on sale items or gift cards.
European Union 14-Day Cooling-Off Period
Please note: Under EU law, the 14-day cooling-off period does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery. Our products fall under this exemption and are therefore not eligible for return under the cooling-off period.
Refunds
Refunds are only issued in cases of damaged, defective, or incorrect items, as described above. Once your issue is reviewed and approved, we will process your refund to the original payment method. Please allow up to 10 business days for your bank or credit card company to process the refund.
If you have questions, contact us anytime at eluxure.dolls@gmail.com.